Refund Policy
Effective Date: February 20, 2026 · Pixio
Important Notice: Pixio credits are virtual goods that activate immediately upon purchase and remain valid permanently. Due to the special nature of virtual goods, refunds are generally not supported under normal circumstances.
1. Refund Eligibility
Refund-Eligible Situations
- 1. System Errors Causing Duplicate Charges
Payment system failures causing duplicate charges for the same order. Transaction record screenshots are required as evidence. Duplicate charges will be refunded after system verification.
- 2. Extended Service Interruption
Technical failures causing continuous service interruption exceeding 72 hours with no AI functions available during that period. A proportional refund will be issued based on interruption duration.
- 3. Platform-Related Service Unavailability
Permanent service discontinuation due to platform technical upgrades or policy changes; user accounts mistakenly suspended due to platform system errors; or other non-user-related causes of service unavailability.
Non-Refundable Situations
- 1. Normal Use Situations
Refund requests after normal service use; dissatisfaction with AI generation results (AI results have inherent randomness); discovering unnecessary or low usage frequency after purchase.
- 2. Violation of Terms
Service suspension due to user agreement violations; using services to generate illegal or inappropriate content; malicious attacks or service abuse.
- 3. Other Situations
Inability to use the service normally due to user device issues; poor user experience due to network environment problems; orders purchased more than 30 days ago (except special circumstances).
2. Refund Application Process
Send Email
Email help@myapps.ai
Provide Materials
Order info and description
Await Review
Results within 7 business days
Process Refund
Via original payment method
Refund Application Email Template
To: support@mytsi.org Subject: Refund Request - [Your Order Number or Purchase Date] Hello, I need to request a refund. Details are as follows: - Purchase Date: [Specific Date] - Payment Amount: [Amount] - Transaction ID: [If Available] - Reason for Request: [Detailed Explanation] - Contact Information: [Your Contact Details] Thank you!
3. Refund Processing Time
Review Time
- • Confirmation within 24 hours of receiving application
- • Review results within 7 business days
- • Special cases may extend to 15 business days
Refund Time
- • Card payments: 1–3 business days
- • Bank processing: up to 5 business days
- • Holidays may cause additional delays
4. Special Notes
About Virtual Goods
Credits are considered delivered once purchased and added to your account. Due to the special nature of virtual goods (they cannot be "returned"), we only provide refund services under the specific circumstances listed above.
Refund Method
All refunds are returned through the original payment method. We do not support changing refund methods. Refund amounts reflect actual payment amounts and do not include fee compensation.
Dispute Resolution
If you disagree with a refund decision, you may communicate further through our customer service email. Final interpretation rights belong to Pixio.
Contact Us
- Customer Service Email: support@mytsi.org
- Business Hours: Monday to Friday, 9:00am–5:00pm (UTC+5), excluding public holidays
- Service: Pixio
- Policy Updates: 30-day advance notice for changes